Pelletterie D&D guarantees the right of withdrawal from a purchase no later than 14 days from the date you recieved the product. According to art. 52 Right of withdrawal – legislative reference
The right of withdrawal excludes products that have been customized on request or products purchased for B2B sales.
All products missing the tag or with a tag removed, and prodcucts that have been used or are incomplete, will not be refunded.
Products must be returned in the original packaging in order to prevent them from arriving at destination in a deteriorated condition.
In the event that the original packaging is unusable, the customer can use another box that has the same size and sturdiness.
The customer must request a return from the appropriate section in his personal area at Pelletterieded.com. Be sure to specify if you want a refund or an exchange.
Pelletterie D&D will provide a tag only for shipments in Italy. Only one tag is provided for each order.
If a different tag is used, the return shipping cost will not be refunded.
For all other cases, the return cost is paid by the customer who is also fully responsible for the goods. Therefore, we recommend to use a tracked shipping service.
Returns must be sent to the following address:
Via Renato Bruschi n 138, 50019 Sesto Fiorentino (FI) Italia
Via Renato Bruschi n 138, 50019 Sesto Fiorentino (FI) Italia Returns that do not meet the above requirements will not be accepted.
Once we have received your return, Pelletterie D&D will check it meets our requirements and verify your return is accurate and legitimate.
Subsequently, only the purchase amount will be refunded, not the shipping costs (or any additional tax).
The purchase amount will be re-credited in the original form of payment within ten days of receiving your return.
All Pelletterie D&D products have a warranty of 48 months from the delivery date.
If you have a problem, you can contact Pelletterie D&D by sending an email with a photo and description of the problem to the following address: email@example.com
This warranty does not cover damage due to normal wear and tear or to accidents caused directly or indirectly by the customer.