These conditions of sale apply to the sale of all products on this website http://pelletterieded.com/.
The products sold on this website are advertised and sold by Pelletterie D&D srl (VAT number 06541790488), a company registered in the Florence Business Register (REA number FI-636653), with registered office in Sesto Fiorentino (FI), via Renato Bruschi 138.
It is possible to request information, send notices, request assistance or submit complaints by contacting Pelletterie D&D in the following ways:
- • by telephone, on 055-4491006, from Monday to Friday at the following times: 9:00 – 13:00;
- Whats’App al (+39 )320-6629449
- By e-mail, all’indirizzo firstname.lastname@example.org
The sale and/or distribution of products purchased on http://pelletterieded.comis prohibited.
All the goods are made with leathers purchased from tanneries belonging to the Vegetable Tanned Leather Consortium (Tuscany-Italy); there is a warranty that certifies the quality of each item.
Orders can be sent electronically, upon free online registration on the website.
When placing your order, please verify the accuracy of the data and the shipping address. If there is an error, please let us know right away at email@example.com or firstname.lastname@example.org.
It is possible to personalize your product through a “hot” incision directly on the leather. This service is free but must be requested when ordering by filling in the appropriate field. It is possible to engrave initials, a name, a nickname, a date etc. as we are equipped with both uppercase and lowercase letters and numbers. We recommend that you always leave a telephone number so that you can be contacted by the staff to evaluate and agree on a variation based on the chosen object. The customization is carried out in different points of the object according to the characteristics of the model.
Keep in mind that, unless otherwise agreed by phone or e-mail, the staff will proceed with the personalization just as indicated by the customer in the appropriate field.
WE ALSO REMEMBER THAT: a personalized bag cannot be exchanged or returned.
For more information, visit the website section specifically dedicated to personalization.
The prices lsited are in EURO and are inclusive of VAT for the Member States of the European Union. Shipping is FREE for the whole the Italian territory. For other countries, a contribution is required for shipping costs.
For direct orders in non-EU countries, local duties and taxes may be requested at the time of delivery.
Payment can be made by choosing one of the following methods:
- Credit card (Stripe)
- Cash on delivery (with a surcharge of € 5)
- Bank transfer(IBAN number IT05P0103038104000001151571)
Once the order has been completed, the customer can request an electronic invoice by filling in the appropriate form in the personal area of the website. It is necessary to enter all the required information correctly. The customer will receive the invoice on his portal or on his certified e-mail after sending it to the Income Revenue Authority. The invoice can only be requested at the time of the order. Requests on dates subsequent to the day of the order will not be accepted.
SHIPMENTS AND DELIVERIES
Shipping is FREE throughout Italy for orders over €60.
Depending on product availability, orders received before 12:00 are processed on the afternoon of the same day. In case of payment by bank transfer, the order will be processed as soon as the funds are credited (it takes about 3 working days). If you wish to speed up the shipment, you need to send a copy of the receipt of the bank transfer, specifying the name of the buyer and the order number, to our e-mail address (email@example.com).
Delivery times depend exclusively on the times stated by the carrier. Generally, deliveries in Italy take place within 24 hours of payment, for locations in the center-north and center-south. Delivery times are longer, from 48 hours up to a maximum of 3 working days, for more distant locations or islands. For other countries, delivery times extend beyond 3 working days.
RETURNS AND REFUNDS
- Customized products or products purchased for B2B sale.
- All products without a label or with a label removed, used or incomplete etc…
- Absence of integral elements of the product (accessories, shoulder strap, handles, tags, relative guarantee, etc.)
- Damage to the product for reasons other than transport.
- The object must arrive at the headquarters no later than 15 working days, in the event of longer times, the return will be considered void
- The packaging of the goods must be carried out with the original box in order to prevent the goods from reaching their destination damaged.
- In the event that the original packaging is unusable, the customer can use an equivalent box in terms of size and strength.
The customer must make the return request from the appropriate section in his personal area on the Pelletterieded.com website. Indicating if you want a refund or an item exchange. Attaching photos of the goods received to be returned and the order number