Frequent asked questions

At the moment the products of Pelletterie D&D are only visible online.

The customer can contact Pelletterie D&D by email by writing to info@pelletterieded.com
By phone at the following number +39 0554491006
The customer can also contact Pelletterie D&D via Facebook or Instagram
https://www.facebook.com/dedpelletterie/
https://www.instagram.com/pelletterieded/

No, the customer is not obliged to register on the site.
If you wish, you can do so through the “My Account” section before proceeding with the order, or at the time of payment “Checkout Details” where you will have to put an email and a password.

In case the customer has forgotten their password, or wants to change it, they can go to My Account – Account Details and change the password.

Pelletterie D&D will process the order within 24-48 hours following its receipt.

Pelletterie D&D undertakes to ensure that the order is delivered within 2-3 working days of order confirmation. Shipping in Italy is free, the courier will take about 48 hours to deliver the package.

Shipments outside Italy will cost € 20.00 for Europe, and € 40.00 for the United States and non-European states. In this case, the courier will take about 5/7 working days to deliver your package.

Pelletterie D&D would like to remind customers that delivery times may be delayed in the days close to holidays, and that couriers will not deliver on holidays and weekends.

Of course, the invoice must be requested when ordering. To do this, the customer will have to fill out the form in his own private area. (My account – Request Invoice)

Purchases made on the Pelletterie D&D website can be paid for by credit card, PayPal, cash on delivery, and bank transfer.

Each purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with SSL (‘Secure Socket Layer’) coding systems to protect your personal data and information on your card credit from unauthorized access.

In fact, the credit card details are sent to PayPal during the order process and are protected against unauthorized access by means of the encrypted transfer of SSL data.

These data are not accessible to third parties. Once the order is completed, you will receive a confirmation email containing your Order Number and a summary of the details of your purchase.

Naturally, Pelletterie D&D offers the customization service by engraving on the articles on the site http://pelletterieded.com/

Personalization must be requested by filling out the appropriate form at the time of order. This service is free and will not affect shipping / delivery times. This customization will be carried out in place of the logo (two sails) in the event that the customer also wishes the logo, in addition to the customization, the latter will be performed under it. < / p>

In the event that the customer decides to customize the bag with his own design, he will have to write an email to info@pelletterieded.com to request a quote, as this service has an initial cost of € 35.00 and will affect the delivery time approximately one working week.

Pelletterie D & amp; D offers the possibility of adding the shoulder strap, in bags that are born without. In these cases, the shoulder strap can be attached to the handles of the aforementioned bag.

This service is free, and the customer must request it when placing the order.

Pelletterie D&D for the moment does not provide gift packaging, but all bags are equipped with a dustproof pcv bag.

The customer will have to fill in the form in their account (My account – make a return)
The customer can exercise this right within 14 working days from the delivery of the goods without any penalty or motivation.
Important: the return excludes customized products or products purchased for B2B sales
For more information, the customer can consult the specific page – Easy Return.

All items purchased on our site have a 48-month warranty.
Except accidents caused directly or indirectly by the customer.