Easy returns
Pelletterie D&D ensures the right of withdrawal from the purchase within and no later than 14 days from the date of delivery. According to the art. 52 Right of withdrawal – legislative reference (Legislative Decree 206/2005).
The following are not subject to the right of withdrawal:
- Custom products or products purchased for B2B sale.
- All products without a label or with a label removed, used or incomplete etc…
- Absence of integral elements of the product (accessories, shoulder strap, handles, tags, relative guarantee, etc.)
- Damage to the product for reasons other than transport.
- The object must arrive at the headquarters no later than 15 working days, in the event of longer times, the return will be considered void
- The packaging of the goods must be carried out with the original box in order to prevent the goods from reaching their destination damaged.
If the original packaging is unusable, the customer can use an equivalent box in terms of size and strength.
The customer must make the return request from the appropriate section within his own personal area on the Pelletterieded.com website. Indicating if you want a refund or an item exchange. Attaching photos of the goods received to be returned and the order number
Pelletterie D&D will supply the label, exclusively for shipments to Italy. Only one label is provided for each order.
If a different label is used, the return shipping cost will not be refunded.
In the event of returns outside Italy, all shipping costs, taxes or other costs will be charged to the customer. It will be the buyer’s duty to inform Pelletterie D&D of the date, tracking number and chosen courier. In this case the customer is responsible for the shipment itself
For all other cases, the return is the responsibility of the customer who is fully responsible for it. Therefore it is recommended to use a traceable shipping system.
The return must be sent to the following address:
D&D leather goods – Via Petrosa n 8 – 50019 Sesto Fiorentino (FI).
Return shipments made in ways other than those indicated above will not be accepted.
Once the return has reached its destination, Pelletterie D&D will check the legitimacy of the return and verify the correctness of the operations and the integrity of the product
Afterwards, only the purchase amount will be refunded, not the shipping costs (or any additional fees).
These sums will be credited back through the system with which the payment was made within ten days of receiving the returned goods.
All Pelletterie D&D products are guaranteed for 48 months from the delivery date.
In case of problems, the customer can contact Pelletterie D&D by sending an email with a photographic description of the problem to the following address: info@pelletterieded.com< /strong>
This warranty does not cover damage due to normal wear and tear or accidents caused directly or indirectly by the customer
