Frequent questions

Where can I physically see Pelleterie D&D products?

At the moment the products of Pelletterie D&D are only visible online.

How can I contact Pelleterie D&D?

Customers can contact Pelletterie D&D by sending an email to info@pelletterieded.com
By phone at the following number +39 055.4491006
Customers can also contact Pelletterie D&D via Facebook or Instagram
https://www.facebook.com/dedpelletterie/
https://www.instagram.com/pelletterieded/.

Do I have to register in order to buy the bags on the website?

No, customers are not required to register on the website.
If you wish to register, you can do so in My Account before placing the order or, when you proceed to payment, click on “Checkout Details” then you will need to enter an email and a password.

What can I do if I forgot my password?

In the event that a customer has forgotten his/her password, or wants to change it, he/she can go to My Account – Account Details and change the password.

How long will it take to ship the products?

Pelletterie D&D will process the order within 24-48 hours from order confirmation.

Pelletterie D&D is committed to making sure that the order is delivered within 2-3 working days from order confirmation. Shipping in Italy is free, the courier will take about 48h to deliver the package.

The shipping costs are € 20.00 for deliveries within the EU, and € 40.00 for shipping to the United States and Extra EU Countries. For shipping to Extra EU Countries, the courier will take about 5/7 working days to deliver your package.

Pelletterie D&D would like to remind customers that delivery times may be delayed on days close to holidays, and that couriers will not make deliveries on holidays and weekends.

Can I request an invoice for my order?

Yes, of course, the invoice must be requested when placing the order. Per farlo il cliente dovrà compilare il modulo all’interno della propria area riservata. (Mio account- Richiedi Fattura)

What payment methods do you accept?

All purchases made on the Pelletterie D&D website can be paid by credit card, PayPal, cash on delivery, and bank transfer.

Each purchase takes place in maximum security thanks to the use of the most advanced technologies in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.

During the execution your order, credit card data is sent to PayPal and is protected against unauthorized access using an encrypted transfer of SSL data (‘Secure Socket Layer’).

This data is not accessible to third parties. Once the order has been processed, you will receive a confirmation email with your Order Number and a summary of the details of your purchase.

Can I personalize an item?

Yes, of course, Pelletterie D&D offers a personalization service by engraving the articles displayed on the site https://pelletterieded.com/

Personalization must be requested by filling in the appropriate form when ordering. This service is free of charge and will not affect shipping / delivery times. The personalization will be made in place of the logo (two sails) if the customer also wants the logo the personalization will be made under the logo.

In case you decide to personalize the bag with your own design, you need to send an email to info@pelletterieded.com to request a quote, since this service has an initial cost of € 35.00 and will affect delivery times.

Pelletterie D&D offers the possibility of adding a shoulder strap to the bags that are fabricated without one, in these cases the shoulder strap can be attached to the handles of the bag.

This service is free of charge, and the customer must make a request when ordering.

Do you provide gift packaging?

At the moment, Pelletterie D&D does not offer gift wrap, but all bags come with a PCV dust bag.

How do I return my product?

The customer must be logged into My Account, click on Make a Return and fill in the appropiate form.
The customer has the right to make a return within 14 working days from the delivery of the product without any penalty and without a justification.
Important: personalized products or products purchased for B2B sales are not eligible for returns.
For more information, the customer can consult the dedicated page – Easy Return.

48 Months Warranty

All items purchased on our site have a 48-month warranty.
This warranty does not apply to accidents caused directly or indirectly by the customer.