{"id":67302,"date":"2020-07-23T16:13:27","date_gmt":"2020-07-23T14:13:27","guid":{"rendered":"http:\/\/pelletterieded.com\/faqs\/"},"modified":"2026-03-02T14:04:28","modified_gmt":"2026-03-02T13:04:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pelletterieded.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"container section-title-container\" style=\"margin-top:25px;margin-bottom:40px;\"><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:120%;\">Frequent asked questions<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-380852772\" class=\"accordion-item\">\n\t\t<a id=\"accordion-380852772-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-physically-see-pelleterie-d&#038;d-products?\" aria-expanded=\"false\" aria-controls=\"accordion-380852772-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where can I physically see Pelleterie D&amp;D products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-380852772-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-380852772-label\">\n\t\t\t\n<p>At the moment the products of Pelletterie D&amp;D are only visible online.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1997923523\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1997923523-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-pelleterie-d&#038;d?\" aria-expanded=\"false\" aria-controls=\"accordion-1997923523-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact Pelleterie D&amp;D?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1997923523-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1997923523-label\">\n\t\t\t\n<p>Customers can contact Pelletterie D&amp;D by sending an email to info@pelletterieded.com<br \/>\nBy phone at the following number +39 055.4491006<br \/>\nCustomers can also contact Pelletterie D&amp;D via Facebook or Instagram<br \/>\nhttps:\/\/www.facebook.com\/dedpelletterie\/<br \/>\nhttps:\/\/www.instagram.com\/pelletterieded\/.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1882917300\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1882917300-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-register-in-order-to-buy-bags-on-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1882917300-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to register in order to buy bags on the website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1882917300-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1882917300-label\">\n\t\t\t\n<p>No, customers are not required to register on the website.<br \/>\nIf you wish to register, you can do so in My Account before placing the order or, when you proceed to payment, click on &#8220;Checkout Details&#8221; then you will need to enter an email and a password.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-608115040\" class=\"accordion-item\">\n\t\t<a id=\"accordion-608115040-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-can-i-do-if-i-forgot-my-password?\" aria-expanded=\"false\" aria-controls=\"accordion-608115040-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What can I do if I forgot my password?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-608115040-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-608115040-label\">\n\t\t\t\n<p>In the event that a customer has forgotten his\/her password, or wants to change it, he\/she can go to My Account &#8211; Account Details and change the password.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3899270041\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3899270041-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-it-take-to-ship-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-3899270041-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long will it take to ship the products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3899270041-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3899270041-label\">\n\t\t\t\n<p>Pelletterie D&amp;D will process the order within 24-48 hours from order confirmation.<\/p>\n<p>Pelletterie D&amp;D is committed to making sure that the order is delivered within 2-3 working days from order confirmation. Shipping in Italy is free, the courier will take about 48h to deliver the package.<\/p>\n<p>The shipping costs are \u20ac 20.00 for deliveries within the EU, and \u20ac 40.00 for shipping to the United States and Extra EU Countries. For shipping to Extra EU Countries, the courier will take about 5\/7 working days to deliver your package.<\/p>\n<p>Pelletterie D&amp;D would like to remind customers that delivery times may be delayed on days close to holidays, and that couriers will not make deliveries on holidays and weekends.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3652757183\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3652757183-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-an-invoice-for-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3652757183-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I request an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3652757183-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3652757183-label\">\n\t\t\t\n<p>Of course,<br \/>\nthe invoice must be requested at the time of the order.<br \/>\nTo do this, the customer must absolutely fill out the form in his own private area.<br \/>\n(My Account &#8211; Request Invoice)<br \/>\nAll requests made in any other way will not be accepted<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1850107533\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1850107533-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-1850107533-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1850107533-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1850107533-label\">\n\t\t\t\n<p>All purchases made on the Pelletterie D&amp;D website can be paid by credit card, PayPal, cash on delivery, and bank transfer.<\/p>\n<p>Each purchase takes place in maximum security thanks to the use of the most advanced technologies in the field of e-commerce and with coding systems (SSL) to protect your personal data and information on your credit card from unauthorized access.<\/p>\n<p>During the execution your order, credit card data is sent to PayPal and is protected against unauthorized access using an encrypted transfer of SSL data (&#8216;Secure Socket Layer&#8217;).<\/p>\n<p>This data is not accessible to third parties. Once the order has been processed, you will receive a confirmation email with your Order Number and a summary of the details of your purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4290865526\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4290865526-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-personalize-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-4290865526-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I personalize an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4290865526-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4290865526-label\">\n\t\t\t\n<p>Yes, of course, Pelletterie D&amp;D offers a personalization service by engraving the articles displayed on the site http:\/\/pelletterieded.com\/<\/p>\n<p>Personalization must be requested by filling in the appropriate form when ordering. This service is free of charge and will not affect shipping \/ delivery times. The personalization will be made in place of the logo (two sails) if the customer also wants the logo the personalization will be made under the logo.<\/p>\n<p>In case you decide to personalize the bag with your own design, you need to send an email to info@pelletterieded.com to request a quote, since this service has an initial cost of \u20ac 35.00 and will affect delivery times.<\/p>\n<p>Pelletterie D&amp;D offers the possibility of adding a shoulder strap to the bags that are fabricated without one, in these cases the shoulder strap can be attached to the handles of the bag.<\/p>\n<p>This service is free of charge, and the customer must make a request when ordering.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-26682513\" class=\"accordion-item\">\n\t\t<a id=\"accordion-26682513-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-provide-gift-packaging?\" aria-expanded=\"false\" aria-controls=\"accordion-26682513-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you provide gift packaging?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-26682513-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-26682513-label\">\n\t\t\t\n<p>At the moment, Pelletterie D&amp;D does not offer gift wrap, but all bags come with a PCV dust bag.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3293065766\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3293065766-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-my-product?\" aria-expanded=\"false\" aria-controls=\"accordion-3293065766-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I return my product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3293065766-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3293065766-label\">\n\t\t\t\n<p data-path-to-node=\"4\">Pelletterie D&amp;D ensures the right of withdrawal from the purchase <b data-path-to-node=\"4\" data-index-in-node=\"66\">within 14 days<\/b> of the delivery date, pursuant to Art. 52 (Legislative Decree 206\/2005).<\/p>\n<p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">The right of withdrawal does NOT apply to:<\/b><\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\">Customized products or products purchased for B2B sales.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\">Products without tags (or with tags removed), used, or incomplete items.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\">Absence of integral elements of the product (accessories, shoulder straps, handles, tags, warranty, etc.).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,3,0\">Product damage due to causes other than transport.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Terms and Conditions:<\/b><\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\">The item must reach our facility within <b data-path-to-node=\"8,0,0\" data-index-in-node=\"40\">15 working days<\/b>; otherwise, the return will be considered void.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\">Goods must be returned in their <b data-path-to-node=\"8,1,0\" data-index-in-node=\"32\">original packaging<\/b> to prevent damage during transit. If the original box is unusable, the customer may use an equivalent box in terms of size and durability.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\">For small leather goods and accessories, exchange\/return shipping costs are at the customer&#8217;s expense.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,3,0\">Customers must submit a return request through the dedicated section in their <b data-path-to-node=\"8,3,0\" data-index-in-node=\"78\"><a class=\"ng-star-inserted\" href=\"https:\/\/pelletterieded.com\/en\/make-a-return\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwjbh5P59oCTAxUAAAAAHQAAAAAQkAQ\">Personal Area<\/a><\/b> on Pelletterieded.com, indicating whether they want a refund or an exchange, and attaching photos of the goods and the order number.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">Shipping &amp; Refunds:<\/b><\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\">Pelletterie D&amp;D provides a return label <b data-path-to-node=\"10,0,0\" data-index-in-node=\"40\">exclusively for shipments within Italy<\/b>. Only one label is provided per order. If a different label is used, the return shipping cost will not be reimbursed.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\">For returns <b data-path-to-node=\"10,1,0\" data-index-in-node=\"12\">outside of Italy<\/b>, all shipping costs, taxes, or other fees are the responsibility of the customer. The buyer must inform Pelletterie D&amp;D of the shipping date, tracking number, and chosen courier. The customer is responsible for the shipment itself.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\">For all other cases, the return is at the customer&#8217;s expense and full responsibility. Using a traceable shipping method is highly recommended.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Return Address:<\/b> Pelletterie D&amp;D \u2013 Via Petrosa n 8 \u2013 50019 Sesto Fiorentino (FI), Italy. Returns sent via methods other than those indicated above will not be accepted.<\/p>\n<p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">Refund Process:<\/b> Once the return reaches our facility, Pelletterie D&amp;D will verify the legitimacy of the return and the integrity of the product. Only the <b data-path-to-node=\"12\" data-index-in-node=\"154\">purchase amount<\/b> will be refunded; shipping costs (or any additional taxes) are not refundable. Funds will be credited via the original payment method within ten days of receiving the returned goods.<\/p>\n<p data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Warranty:<\/b> All Pelletterie D&amp;D products are guaranteed for <b data-path-to-node=\"13\" data-index-in-node=\"58\">48 months<\/b> from the delivery date. In case of issues, contact us at <b data-path-to-node=\"13\" data-index-in-node=\"125\">info@pelletterieded.com<\/b> with a description and photos of the problem. This warranty does not cover damage due to normal wear and tear or accidents caused directly or indirectly by the customer.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4186072846\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4186072846-label\" class=\"accordion-title plain\" href=\"#accordion-item-24-months-warranty\" aria-expanded=\"false\" aria-controls=\"accordion-4186072846-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>24 Months Warranty<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4186072846-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4186072846-label\">\n\t\t\t\n<p>Each product may vary slightly in color or texture, due to the particularity of the tanning process and the natural products used. D&amp;D does not consider this a flaw, but rather a sign of uniqueness. To guarantee the authenticity of the products, D&amp;D supplies a Certificate of Guarantee.<br \/>\nThis guarantees that our leather has been tanned exclusively with natural tannins of vegetable origin and does not contain substances prohibited by law. Tannin extracts are the basic ingredients of the slow tanning process and harm the best quality.<\/p>\n<p><strong>Each item is made with care and subjected to accurate quality controls<\/strong>. Small veins, wrinkles and imperceptible scratches that may be present on the leather testify to its naturalness, making each leather unique in its kind.<\/p>\n<p>Although D&amp;D products are made in compliance with \u00a0quality standards thanks to the best quality workmanship and materials, they are not indestructible.<\/p>\n<p>The guarantee applies only to purchases made directly on the Pelletterieded.com website<\/p>\n<p>For products purchased elsewhere, please contact the point of sale where the purchase was made with the receipt for assistance.<\/p>\n<p>D&amp;D bags are protected by a four-year limited warranty from the original date of purchase (proof of purchase required).<\/p>\n<p>The warranty does not cover damage resulting from accidents, improper use of the bag or from any alteration, service or repair performed by anyone other than D&amp;D<\/p>\n<p>The warranty also does not cover damage caused by mishandling, accidents caused directly or indirectly by the customer, abrasion, water, solvents, wear and tear and damage caused by carriers. It also does not cover incidental damages such as breakage or loss of the contents of a bag, loss of use or time, or other similar expenses.<\/p>\n<p>The shipping costs of the D&amp;D product to be repaired will be borne by the customer, the repair and subsequent shipment will be borne by D&amp;D.<\/p>\n<p>Repair times may vary according to the nature of the intervention.<\/p>\n<p>For further information, send an email to <a href=\"mailto:info@pelletterieded.com\">info@pelletterieded.com<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":275,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67302","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Pelletterie D&amp;D<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pelletterieded.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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